A Letter From Our Founder
Dr. Jeff Biggs

I didn’t believe Stephanie.

Stephanie has been working as a clinical assistant in my practice for 10 years. She’s skilled, reliable, and trustworthy. So when she took over purchasing supplies, I thought it would be a breeze.

It wasn’t. 

While she did a great job, I could see how stressed she was. How often she was at her computer instead of with patients. And while she said everything was fine, I didn’t believe her. 

Fast forward 3 years, and across interviews more than 100 practices, here’s what we’ve learned:

Purchasing orthodontic supplies sucks. It’s chaotic.

And when purchasing is chaotic, the practice becomes chaotic. Like internal bleeding, problems fester, quietly draining time, money, and staff energy.

Here’s what clinical staff from various practices have told us behind closed doors:

  • “I can’t tell you the number of times I’ve been with a patient, but worried sick about something related to ordering.” 

  • “I’ve been purchasing supplies as a staff clinician for 20 years, and this is still by far the most stressful part of my job.” 

  • “We work hard to find discounts, but usually that we’re ordering from more suppliers, not less. Which makes my life much harder.”

I believe orthodontists and their staff deserve better.

Born out of a desire to improve our practice and profession, my team and I decided to do something about the purchasing process. What we came up with has dramatically improved life in our practice and others, and I’m sure will for yours too.

You’ll discover the solution below, but I’d welcome your feedback, questions, and ideas!

Email me any time: Biggs@OrthodonticDetails.com

-Jeff Biggs, DDS

 
 

Introducing Details Concierge
Simplified Purchasing for your Practice

 
 
 

Details Concierge is a platform and a promise.

 

The Platform

  • One Website to submit orders to your all suppliers (new or existing).

  • An expert Purchasing Concierge to take the manual labor related to ordering off your staff’s plate, and pro-actively fix supplier problems (like mistakes and back-orders).

  • A Pulse of Purchasing Dashboard that automatically tracks spending, prices, discounts, and deals so you always know you’re getting what you negotiated!

Impact

  • The typical practice saves 11.5+ hours a month for clinical staff. That’s like creating 3+ weeks a year for more patients or productive projects out of thin air.

  • Unprecedented visibility into spending. As a business owner, you deserve the ability to look at detailed supply costs at a glance (not just top-line Quickbooks totals), without any additional work. We give that to you.

  • Dramatic reduction in ordering channels. The average practice orders from between 12-15 different suppliers a month. That means multiple logins, email threads, and phone calls, all just to place orders. Having 1 place to go to submit (and track) orders for all suppliers dramatically simplifies and streamlines your ordering, delivering peace of mind for your staff.

  • Avg. 8-12% in hard supply cost savings. Most practices simply don’t have the time to double check every price, find the best deal, or ensure you’re getting your discounts. This is like internal bleeding, which we stop, putting more money in your pocket.

    The hidden costs and charges we’ve found would shock you.

    But the coolest part? The impact on clinical staff:

“It is so hard ordering for two very busy offices. You guys have literally changed my life already and I can’t wait to see all the changes coming soon. Seriously thank you so much.”

“I have SO much more time to work with patients and on other stuff around the office. I feel like I’ve got my life back!”

“You have gone above and beyond listening to our wants and needs. Thank you!!! You truly have made our lives easier!”

And the Promise:

If you don’t love it, you don’t pay.

Orthodontists and their staff work hard to provide exceptional care for patients. Why shouldn’t they receive the same from the companies they work with?

Our team is experienced, trained, and dedicated to provide exceptional service - or you don’t pay.



Life for Depew Orthodontics Before Details Concierge:

Life With Details Concierge:

FAQs

Do I have to change suppliers to use Details Concierge?

Nope! You can order from all current suppliers without changing pricing.

How is this different from Mari’s List?

Mari’s List is focused on dollar savings (among other benefits), while Details Concierge is focused on time/energy savings and spend visibility. Not only do we negotiate with suppliers, we actively monitor pricing and help you find better deals.

As a bonus, ordering through our platform means automatic monitoring of all existing discounts and deals in real-time. So, you can be sure you’re always getting all your discounts!  

How much does Details Concierge cost?

Pricing varies on practice size and need. However, the typical practice pays $500 a month, saving at least that much on hard supply costs, and picks up an additional 11.5 hours of clinical staff time.

Women in Orthodontics attendees receive complimentary onboarding and purchasing analysis (typically $1,500) if they agree to a Pulse of Purchasing analysis at the conference.

Can I speak to an existing customer?

Yes! We currently have customers ranging from 1 to 6 offices and can connect you with the best fit. Just email our COO, Nick Wangler, to be connected. nick@orthodonticdetails.com